Frequently Asked Questions

Kastelo Gigs is our exciting SIM card offering that gives you access to highly affordable data that never expires, along with awesome data rewards. It's designed to keep you connected, in control, and worry-free. We make use of MTN's network infrastructure, so you can enjoy reliable coverage across the country.

Anyone in South Africa with a valid South African ID or passport can sign up for GIGS! Whether you're switching from another provider or just looking for a second SIM, GIGS is made for anyone 18 and older who wants affordable, flexible, no-expiry data... and full control over how they use it.

We built GIGS for the over-it, overcharged, always-online South African.

Here's what makes us different:

• Your data never expires - use it when you want.
• R30 per gig from the first gig, no bulk buying to get a good deal.
• No bundles. No contracts. No night-owl nonsense. No catch.
• GIGS uses one simple balance for both data, calls and SMSs.
• You can cash out or exchange unused data
• Instant sign-up, no more queues, no paperwork.
• Dual number ready. Keep your number or add an additional GIGS one to your phone.
• eSIM compatible, activate from your couch, your desk... even your bath.

Finally, a mobile network that makes sense.

With a Kastelo SIM card, you get free data rewards, data that never expires, and super affordable rates. All designed to give you more value and freedom.

Kastelo Rewards is our way of giving back to you, with rewards you can actually use.

As a GIGS user, you'll unlock benefits and exclusive perks just by staying active and using your SIM. The more you engage, the more you'll earn. You're part of the Kastelo movement, and that should come with perks.

Rewards are dropping often, so keep your app notifications on and your SIM active.

Yes, and you should! GIGS is better with friends. Simply share your unique referral link (you'll find it in the app), and when someone signs up using your link, you both get rewarded. Data, rewards, and bragging rights, all in one tap!

With Kastelo, your data never expires! Enjoy the freedom to use your data at your own pace, whenever you need it - no rush, no pressure. It's all about giving you more control and value, every time.

Both the Kastelo eSIM and physical SIM card are 100% free.

If you choose door-to-door delivery, we might charge a small fee depending on your location. But collection from any of our Pargo Instant Click & Collect points at Clicks branches is completely free.

GIGS works on one easy balance. You only pay R30 per gig for data and 60c (or 20MB) per minute for calls. It's simple, affordable, and gives you full control over your spend - with no hidden surprises.

At Kastelo, we don't offer traditional packages. Instead, we believe in rewarding you based on the relationship we build together. The more you engage with us, the more benefits you'll receive, whether it's data rewards, exclusive bonuses, or special offers! It's all about giving you more value and flexibility, every step of the way. Join the Kastelo movement and experience the difference.

Yes, we use MTN's network infrastructure, which allows us to deliver reliable, high-quality network service, even though we are a new provider.

Getting a SIM card from Kastelo is as simple as ordering one on our app! Just download the app, place your order, and we'll handle the rest. We'll keep you informed throughout the process, and you can start enjoying amazing benefits right away. It's quick, easy, and hassle-free.

Follow these easy steps to buy more data:

• Log in to your Kastelo app.
• On the main screen, tap the middle icon with the two arrows.
• Select "Top Up".
• Enter the amount of GIGS you'd like to buy.
• Tap "Pay with" and choose "Card".
• Press "Continue".
• Enter your card details.
• Swipe to confirm the payment.

Your Kastelo SIM card is usually activated within a few minutes, but in some cases, it may take up to 24 hours. Simply insert the SIM, restart your phone, and you'll be ready to enjoy fast, reliable connectivity! If you don't see activation after 24 hours, our friendly support team is here to help. Get connected with Kastelo - quick, easy, and hassle-free.

With our app, checking your usage and data balance is quick and easy! Stay on top of everything in real-time, directly from your phone. You will always know exactly how much data you have left, giving you complete control. If you haven't downloaded the app yet, simply get it from your app store and start managing your account effortlessly. You can also check your balance by dialling *135#.

You have the option to get a new number or keep your current number. If you choose to keep your current number, we can simply transfer it from your current network to our Kastelo network. Let us know which option you prefer.

You can definitely get an additional SIM! This way, you can enjoy all the amazing benefits of our product while keeping your current number. It's the perfect solution for getting even more data, rewards, and value! Get ready to experience even more flexibility and freedom with an extra SIM from Kastelo.

Definitely! GIGS is perfect for dual-SIM phones. You can keep your current network on SIM 1 and run GIGS on SIM 2, giving you access to cheaper data that never expires, while still holding onto your primary number. It's also ideal if you're not ready to cancel your existing contract but want to test the GIGS difference.

Unfortunately, you will need to cancel your contract with your current service provider first before we can proceed with the porting for you. In the meantime, you can activate GIGS as an additional number.

Getting connected has never been this easy! All you need is your phone, ID and Proof of Address.

An eSIM (embedded SIM) is a digital SIM built directly into your device, meaning you don't need a physical SIM card. It works just like a traditional SIM, but it can be activated and managed remotely, giving you the flexibility to switch networks or use multiple mobile plans without needing to swap out SIM card.

When activating GIGS, the app will automatically pick up whether you have a eSIM compatible device.

You can manually check eSIM compatibility by following these steps:

• Check if your device supports eSIM: Most modern smartphones, tablets, and smartwatches support eSIM. You can check your device's specifications on the manufacturer's website.
• Ensure compatibility with our network: Since you're with us, Kastelo offers eSIM services! You just need to make sure your device is compatible and unlocked (if it was previously used with another network).
• Check your phone settings: On your device, go to the settings. If you have the option to add a cellular plan or add an eSIM, then your device supports eSIM.

Once you've confirmed your device and location, you're all set! If you need assistance, feel free to reach out to us.

If you have data but your mobile data isn't working, it could be due to network settings, a temporary service issue, or an incorrect APN setting. First, make sure mobile data is turned on in your settings. If that's fine, try restarting your phone. For the APN settings, these are usually found under 'Mobile Network' or 'Cellular Network' in your phone's settings. If you're unsure or the issue continues, please contact us, and we'll be happy to assist you further.

Sorry to hear you're not receiving SMSs! There could be a few reasons for this. It might be due to network issues, your SIM card settings, or even a temporary service disruption. Try restarting your phone and checking if your network settings are correct. If the problem persists, feel free to reach out, and we'll help sort it out for you!

Absolutely! Transferring GIGS to someone else is easy.

• Log in to the app
• Go to Accounts
• Select Mobile Account
• Choose Send, then enter the receiver's number
• You can also choose Scan to Pay
• Select the amount and hit Send!